Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason please see below for more information on our return policy.
We are happy to exchange or issue store credit on clothing that is unworn, unwashed, unaltered, with ALL original tags still attached within 10 days of the confirmation of USPS delivery. The receipt included in your package must be included in your return/exchange. However, we DO NOT exchange or issue store credit for merchandise that was purchased on sale. We do apologize for any inconvenience this may impose, but we do not issue refunds or accept returns. No exceptions.
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Please note: All exchanges must meet the following requirements.
- Items marked Final Sale cannot be exchanged or returned.
- Merchandise exchange process must be initiated within 10 days of receiving order.
- Merchandise must be unworn, unaltered, undamaged, unused, and unwashed.
- Merchandise must have all tags, accessories, and original paperwork.
- Final Sale and Special Order items may not be returned.
If any returns do not meet these requirements, you will be contacted, the items will be returned to you immediately, and a refund will not be issued. We reserve the right to refuse a refund if the items have any signs of wear, alterations, misuse or damage. Please contact our customer service if you have any questions: info@creatorlifestylebrand.com
Return Process
To begin the exchange process please contact customer service via email to info@creatorlifestylebrand.com to obtain a Return Merchandise Authorization (RMA) number.
Please include the following when emailing us for exchanges and/or returns.
- Name
- Phone Number
- Address
- Order Number
- Item(s) being exchanged
- Reason
Please mail your return to the following address:
Creator Lifestyle Brand
55 Jefferson Place, Tuckahoe, NY 10707
After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase/and the return form provided.
Return/Exchange Shipping charges
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
Additional Information:
Please give us 7-10 business days to receive and process your refund, replacement product, or store credit
Refunds
After receiving your return and inspecting the condition of your item, we will process your return/exchange/return or exchange. Please allow at least 7 – 10 days from the receipt of your item to process your return/exchange/return or exchange. Refunds may take 1 – 2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.